Contact Us

Email:

If you have any queries, we have a Help Centre that will tell you how to use our site, order from us, start an account and track the progress of your order.

If you cannot find the answer to your question you can drop us an email here:

Alternatively, you can create an account, or login to an existing account to send a message to our customer service team.

*Please note that we are closed on 25th of December. We will answer your questions as soon as possible.

Phone:

Our phone lines are open 10am - 4pm (BST) Monday to Friday. Call +442033676079 to speak to one of our advisers.

*Please note that we are closed on 25th of December. We will answer your questions as soon as possible.

Phone:

Please send us your query at Optifast Customer Service Department,  1-2 The Stables Gadbrook Park, Northwich, CW9 7RA

Live Chat:

Our advisers can assist with your queries through our Live Chat function, found at the bottom of our Help Centre.

Our lines are open as follows:

Monday - Friday: 8am - 8pm (BST)

Saturday - Sunday: 9am - 4pm (BST)

*Please note that we are closed on 25th of December. We will answer your questions as soon as possible.

Feedback:

We are always looking for ways to improve and would love to hear your opinions. Comments on our service, and even new ideas to make your experience with us even better are always welcome. You can let us know what you think by emailing our Customer Service Team via your account.

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